Refund policy

We do not offer returns. Exchanges are available only if you receive a damaged product or the wrong item. For any issues, including missing items, (unboxing video is must) please contact us:

• Phone: +91-8697619368 (10 AM – 6 PM IST)

• Email: kanyaadhan@gmail.com

• Instagram DM: @kanyaadhan_bydhirajaayushi

Our team will promptly address your concerns and ensure that any necessary replacements or shipments are handled without any extra costs.

 

KANYAADHAN — EXCHANGE & REFUND POLICY

At Kanyaadhan, every product is carefully packed and checked before dispatch. Since most of our products are handcrafted, customised or made-to-order, we follow a strict exchange policy.

By placing an order with Kanyaadhan, you acknowledge that you have read and agreed to the following policy.

1. NO RETURNS / REFUNDS

Kanyaadhan does not offer returns or refunds for products once an order has been delivered, except where a refund is required under applicable law or where Kanyaadhan specifically approves a refund due to circumstances such as a incorrect product shipped

We do not accept returns for change of mind, personal preference, colour preference, minor handmade variations or incorrect selection of size/design by the customer.

2. EXCHANGES

We offer size and design exchanges within India only, subject to the conditions mentioned below.

No exchanges or returns are offered for orders delivered outside India, except where required by applicable law.

An exchange may be considered only where:

• The product received is damaged;
• The wrong product has been delivered;
• The product has a manufacturing defect;
• The product received is materially different from the product ordered; or
• A design/size exchange is specifically permitted under this policy.

All exchanges are subject to product availability and approval by Kanyaadhan.

3. PRODUCTS NOT ELIGIBLE FOR EXCHANGE

The following products are generally not eligible for exchange or return, subject to applicable law:

• Fresh floral jewellery and other perishable products;
• Customised or personalised products;
• Made-to-order products;
• Products specifically prepared for a particular event/date;
• Decor items such as torans, diyas, thalis and similar products;
• Products purchased on sale or at a special/discounted price;
• Products that have been used, worn, altered, damaged or washed;
• Products returned without original packaging/tags, where applicable.

SALE & DISCOUNTED PRODUCTS

Any product purchased on sale or at a discounted price is considered final sale and is not ordinarily eligible for exchange or return, except where the product is damaged, incorrect or where a remedy is otherwise required under applicable law.

4. REPORTING A DAMAGED / WRONG PRODUCT

If you receive a damaged, incorrect or incomplete order, please contact us within 48 hours of delivery.

You can contact us through:

WhatsApp / Phone: +91 8697619368
Timings: 10 AM – 6 PM IST

Email: kanyaadhan@gmail.com

Instagram: @kanyaadhan_bydhirajaayushi

For faster processing, please mention:

• Order ID
• Customer name
• Registered phone number
• Email address
• Clear photographs of the product
• Photographs of the outer packaging
• Unboxing video (complusory)
• A brief description of the issue

IMPORTANT — UNBOXING VIDEO

For claims relating to missing, damaged, broken or incorrect items, customers are strongly advised to record a continuous unboxing video from the moment the sealed parcel is opened.

The video should clearly show:

1. The unopened parcel;
2. Shipping label;
3. Condition of the packaging;
4. Opening of the parcel;
5. All products received.

An unboxing video and photographs may be requested as evidence to help us verify a transit-damage, missing-item or wrong-item claim.

However, the absence of an unboxing video will not by itself be treated as a waiver of any statutory consumer rights.

5. EXCHANGE REQUEST PROCESS

Once an exchange request is received, Kanyaadhan will review the information and determine whether the order qualifies for an exchange.

Do not send the product back before receiving confirmation from Kanyaadhan.

Once the exchange is approved, you will receive the return instructions.

The product must be:

• Unused;
• Unworn;
• Unwashed;
• Unaltered;
• In its original condition;
• Properly packed; and
• Accompanied by the relevant order details.

Products that have been damaged, altered, worn or used after delivery may not qualify for exchange.

6. RETURN SHIPPING FOR EXCHANGES

For a customer-requested size or design exchange, the cost of sending the product back to Kanyaadhan shall be borne by the customer.

We currently do not provide reverse-pickup facilities for customer-requested exchanges.

Customers are advised to use a trackable courier service and retain the courier receipt and tracking details until the exchange has been completed.

The product remains the customer’s responsibility until it is successfully received by Kanyaadhan.

Kanyaadhan shall not be responsible for parcels lost, damaged or misdirected while being returned by the customer.

For an exchange arising because Kanyaadhan sent an incorrect or damaged product, Kanyaadhan will assess the claim and, where the claim is approved, arrange the appropriate replacement/solution without charging the customer for the replacement shipment.

7. RETURN ADDRESS

Once your exchange is approved, you will be provided with the applicable return address and instructions by our team.

Do not send any parcel to an address obtained from an old order, third-party website or previous communication unless Kanyaadhan has specifically confirmed that address for your exchange.

8. TIME LIMIT FOR EXCHANGE REQUESTS

For operational purposes, customers are requested to report any issue relating to damage, incorrect product, missing item, manufacturing defect or material discrepancy within 48 hours of delivery.

For customer-requested design/size exchanges, the request must be raised within the applicable exchange window communicated by Kanyaadhan.

Where a customer has been approved for an exchange, the return parcel should be dispatched within 7 days from the date of exchange approval, unless Kanyaadhan confirms an extension in writing.

The customer must share the courier receipt/tracking details with Kanyaadhan within 7 days of dispatch.

Requests received after the applicable period may not ordinarily be processed, particularly where the delay affects our ability to verify the condition of the product.

9. ONE EXCHANGE PER ORDER

Each customer/order is eligible for one exchange only.

Once an exchange has been completed, the exchanged product shall be considered final sale and cannot ordinarily be exchanged again.

10. DESIGN EXCHANGE

If you wish to exchange your product for another design, subject to eligibility and approval:

1. The original product must be returned to Kanyaadhan in unused and saleable condition.
2. The customer shall bear the cost of return shipping.
3. Once the returned product is received and approved, Kanyaadhan will issue a ₹200 promotional coupon, which can be used towards the replacement purchase.
4. The ₹200 coupon will not have an expiry date unless otherwise communicated.
5. Any difference in price between the original and replacement product shall be payable by the customer, where applicable.

The ₹200 coupon does not constitute a cash refund.

11. IF THE REQUESTED PRODUCT IS SOLD OUT

If the approved replacement design/product is unavailable at the time the exchange is processed, Kanyaadhan may provide a coupon equivalent to the eligible product value, excluding shipping charges, where applicable.

The coupon may be used towards a future purchase on the Kanyaadhan website.

The coupon is not redeemable for cash.

12. SIZE EXCHANGE

Size exchanges are subject to:

• Product eligibility;
• Product availability;
• The product being unused and in original condition; and
• Compliance with the applicable exchange timeline.

Any additional price difference, shipping charge or other applicable charge shall be communicated before processing the exchange.

13. COLOUR DIFFERENCES

Kanyaadhan products are photographed under different lighting conditions and displayed across devices with different screen settings.

Accordingly, minor colour variations between the product photographed and the product received are possible.

Natural materials, flowers, shells, fabrics, threads, stones, beads and handcrafted components may also naturally vary in colour and texture.

A minor colour difference caused by photography, lighting, screen settings or the natural characteristics of the material shall not ordinarily qualify as a defect or exchange reason.

14. HANDMADE PRODUCT VARIATIONS

Kanyaadhan products are handcrafted.

Minor differences in:

• Colour;
• Shape;
• Size;
• Texture;
• Embroidery;
• Stitching;
• Floral placement;
• Bead placement;
• Shells;
• Pearls;
• Charms;
• Finishing

may occur from one product to another.

Such reasonable variations are inherent to handmade products and shall not ordinarily be considered defects.

15. FRESH FLORAL JEWELLERY

Fresh floral jewellery is perishable and naturally variable.

The appearance, freshness, colour, fragrance and longevity of fresh flowers can vary depending on:

• Weather;
• Temperature;
• Humidity;
• Handling;
• Storage;
• Transportation; and
• The natural characteristics of the flowers.

Fresh floral products are therefore not eligible for change-of-mind exchanges or returns.

Where a customer believes a fresh floral product was received in a materially defective or incorrect condition, the customer should contact Kanyaadhan immediately upon delivery with photographs/video so that the matter can be assessed.

16. CUSTOMISED / PERSONALised ORDERS

Customised, personalised and made-to-order products are generally not eligible for exchange or return because they are produced specifically according to the customer’s requirements.

This includes products customised with:

• Names;
• Initials;
• Dates;
• Specific colours;
• Measurements;
• Special designs;
• Personalised elements; or
• Event-specific requirements.

If the customer provides incorrect information, measurements, spelling or customisation details, Kanyaadhan shall not be responsible for resulting errors.

This does not affect any remedy available under applicable law for a product that is defective, incorrect or materially different from what was agreed.

17. EVENT / WEDDING ORDERS

Orders prepared specifically for weddings, engagements, haldi, mehendi, baby showers, parties or other events may be subject to special terms because they are often produced according to a specific event date and quantity.

Once production has commenced, cancellation, modification or exchange may not be possible.

The applicable terms will be communicated to the customer where relevant before production begins.

18. NO CASH / BANK REFUNDS FOR DESIGN EXCHANGES

Where an exchange is approved as a design or size exchange, the remedy will ordinarily be an exchange, replacement or applicable promotional/store credit as described in this policy rather than a cash refund.

 

19. 48-hour  CUSTOMER CLAIM PERIOD

Customers are requested to inspect their order promptly after delivery and raise any order-related concern as soon as possible.

For operational and record-keeping purposes, Kanyaadhan requests that any claim concerning damage, shortage, incorrect product, manufacturing defect or material discrepancy be brought to our attention within  48 hours from the date of delivery.

Claims raised after this period may be difficult to verify and may ordinarily not be processed where the delay materially affects our ability to investigate the condition of the product or circumstances of delivery.

This 48 hours period is an internal customer-notification period and does not restrict, exclude or waive any statutory rights or remedies available to a customer under applicable Indian law.

20. COURIER DELAYS

Kanyaadhan works with third-party logistics providers and makes reasonable efforts to ensure timely delivery.

Delivery may occasionally be affected by:

• Weather;
• Floods;
• Heavy rains;
• Strikes;
• Transportation disruptions;
• Courier delays;
• Natural disasters;
• Government restrictions;
• Public holidays;
• Incorrect/incomplete addresses; or
• Other circumstances beyond our reasonable control.

Where a delay is caused by circumstances beyond Kanyaadhan’s reasonable control, we will make reasonable efforts to assist and provide available shipment updates.

21. CONTACT US

For any exchange or order-related concern:

Kanyaadhan
WhatsApp / Phone: +91 8697619368
Customer Support: 10 AM – 6 PM IST
Email: kanyaadhan@gmail.com
Instagram: @kanyaadhan_bydhirajaayushi

Please include your name, registered phone number, email address and order ID in all communications.